Terms & Conditions

Information on this site may change without prior notice at any time, so we recommend visiting our website regularly to check for updates. These terms may become invalid if updated, though every effort is made to ensure information is current and accurate, but we cannot guarantee this.

Bookings:

You can make bookings directly through our website, via WhatsApp, phone, email, or through third-party platforms. If booking by email, please include all necessary details to help us process your request efficiently. Booking online provides instant confirmation, while phone or email bookings may take up to one business day. Although bookings via third-party platforms like Airbnb are possible, booking directly is preferable, as it allows us to offer better rates and refund fees.

Groups can book private experiences through our website. For custom group arrangements, please contact us at least one day in advance.

Ribeiro, Carinhas & Lopes, Lda - Ó Turista reserves the right to adjust prices based on dynamic pricing models.

Shared experiences require a minimum of two participants. As a result, we may cancel or reschedule if the minimum is not met by the day before the activity.

Payment Terms:

Ribeiro, Carinhas & Lopes, Lda - Ó Turista reserves the right to charge a 100% deposit to secure all bookings. Payments can be made in cash, via bank transfer, or online through credit card (transaction fees may apply).

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Cancellations:

The following cancellation and modification policies apply:

• Bookings are confirmed once full payment is made via online platforms, provided credit card details, or bank transfer.

• The booking payment, minus a 3.5% processing fee, is refundable up to 3 days (72 hours) before the planned activity. After this period, Ribeiro, Carinhas & Lopes, Lda - Ó Turista is not obligated to issue a refund.

• Date changes for activities are at the discretion of Ribeiro, Carinhas & Lopes, Lda - Ó Turista, depending on availability and applicable charges.

• A "No-Show" without prior notice will result in the cancellation of the reservation, and the full amount will be charged.

• Injury or illness is the responsibility of each guest, and we recommend guests have travel insurance.

Force Majeure:

We are not liable for cancellations or non-fulfillment of bookings due to events beyond our control, including but not limited to war, civil unrest, natural disasters, technical transportation issues, government actions, or other unforeseen circumstances.

Additional Information:

Ribeiro, Carinhas & Lopes, Lda - Ó Turista reserves the right to adjust rates due to factors like currency fluctuations or supplier cost increases. Any changes will not affect confirmed bookings.

By making a booking, you acknowledge and accept all Terms & Conditions on this website.

Personal Property:

We cannot accept responsibility for luggage as we do not have secure storage facilities. Guests may bring a small day bag, but all personal belongings remain the responsibility of the guest. Ribeiro, Carinhas & Lopes, Lda - Ó Turista is not liable for loss, theft, or damage to property.

Age Restrictions:

Children under 16 must be accompanied by a parent or guardian. Children under 12 may be restricted from joining based on height. Please contact us for details on height requirements.

Guest Conduct:

The comfort, safety, and security of all guests are of utmost importance. Any guest who compromises these aspects, in the view of our staff, may be asked to leave the activity without a refund. Guests are expected to respect others, staff, and property. For group bookings, the group leader is responsible for ensuring appropriate conduct from all members. Misconduct by any member may result in the expulsion of the entire group without a refund.

Smoking:

Smoking is prohibited inside our vehicles. There will be opportunities to smoke in designated outdoor areas. Guests caught smoking in vehicles will be asked to leave without a refund.

Photography:

By booking an activity, you consent to being filmed or photographed, and Ribeiro, Carinhas & Lopes, Lda - Ó Turista may use such media for promotional purposes without additional consent. If you do not wish to be filmed or photographed, please notify us in advance.

Pets:

Although we love pets, due to the nature of our activities, we cannot allow animals.

Discretion:

All bookings are subject to availability, and Ribeiro, Carinhas & Lopes, Lda - Ó Turista reserves the right to decline or cancel bookings at its discretion.

Waiver:

By participating in activities offered by Ribeiro, Carinhas & Lopes, Lda - Ó Turista, you acknowledge and accept the inherent risks involved, including but not limited to falls, exhaustion, accidents, and injuries. You accept full responsibility for any injuries or damages and agree not to hold Ribeiro, Carinhas & Lopes, Lda - Ó Turista liable for any claims, losses, or expenses. You also agree to indemnify us and waive your right to sue, and you consent to necessary medical treatment during activities.

Governing Law:

This agreement is governed by Portuguese law, and you agree not to circumvent these terms by initiating legal action in another country, regardless of residency.

For any questions or concerns, feel free to contact us at turistatoursntrips@gmail.com.